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The uptime brief
A Delhi-headquartered NBFC replaced three regional maintenance vendors with a single NV TECHSOL Professional AMC covering desktops, laptops, servers and branch networking.
The challenge
Three vendors meant three ticket systems, no consolidated asset register and response times that ranged from four hours to four days depending on the branch. The annual RBI-aligned audit flagged untracked assets and missing service records two years running.
Full estate inventory across 11 branches in the first two weeks — 640 devices tagged and registered.
Single Professional AMC with same-business-day onsite response, standby units for long repairs and monthly health reports.
Patch and antivirus management centralised under one console with branch-level compliance dashboards.
Quarterly preventive maintenance scheduled around branch banking hours, with signed service reports filed per visit.
Similar problem?
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