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The uptime brief
About NV TECHSOL
We started in 2016 fixing what other suppliers dropped at reception and drove away from. Ten years on, the model hasn't changed: put the commitment in writing, then beat it.
company_register
The story
NV TECHSOL began as two engineers and a repair bench in Noida, serving offices whose “authorised partners” quoted five-day turnarounds for dead machines. We won clients one emergency at a time — by showing up the same afternoon.
The turning point was writing our first response SLA into a contract in 2018, service credits included. Clients stopped asking whether we’d show up and started handing us whole estates. Rentals followed in 2020, the 4-hour emergency promise in 2022, and full managed IT in 2024.
Today the company runs three NCR stock hubs, a 40-engineer field team and a service register our clients’ auditors read without follow-up questions. The bench is still downstairs. It still gets used.
120+
Enterprise engagements delivered
99.95%
Average uptime across managed estates
38%
Median cloud cost reduction, year one
4.8/5
Client-reported delivery satisfaction
How we operate
VAL/01
If we won't commit to it in a contract with service credits, we don't say it in a pitch.
VAL/02
Client time is the most expensive component in any system. We restore service first and fix hardware on our own clock.
VAL/03
Every asset, ticket and visit lives in one register the client can see. Reporting is the product, not an afterthought.
VAL/04
The hotline is staffed by people who can fix the problem, not route it.
Milestones
2016
Founded in Noida as a two-person hardware supply and repair shop serving local offices.
2018
First AMC contracts signed; field engineering team formalised with published response SLAs.
2020
Rental fleet launched to keep clients working through sudden remote-work demand; fleet crosses 400 units.
2022
Second NCR stock hub opened; 4-hour emergency delivery promise introduced across six cities.
2024
Corporate managed-IT practice launched; devices under management cross 9,000.
2026
Third stock hub, 1,800+ rental units and a 99.2% SLA adherence record across the AMC book.
Work with us
Start with one contract — a rental batch, one office's AMC — and hold us to the numbers.