Every growing company hits the same wall: hiring accelerates, and suddenly IT is imaging laptops at 9 PM the night before someone joins. The engineers aren't the bottleneck — the absence of a pipeline is.
The pipeline in four parts
- A golden image per role family, rebuilt monthly, with MDM enrolment baked in — so 'imaging' is a 20-minute automated step, not an evening.
- A kit definition: laptop, dock, peripherals, SIM if applicable — picked and packed as one SKU, not four requisitions.
- A calendar feed from HR: joining dates flow straight to the dispatch board with a 48-hour lead-time rule.
- A return path: role changes and exits trigger collection, wipe certificates and re-stocking automatically.
Run internally, this takes a quarter to build and one coordinator to operate. Run through a partner, it's a per-seat line item from week one. Either way, the metric that matters is simple: zero day-one slips caused by hardware.